The visit reopens the moment it is at risk
A caregiver calls out from the app, or a scheduler marks the shift open. Angel Ops immediately flags the visit, the client's care plan requirements and the window you have left before the family notices.
- Callout reason captured and audit-logged
- Client care-plan tasks and ADLs attached to the open visit
- Time-to-fill clock starts and is reported network-wide
Every eligible caregiver is ranked, not blasted
Match scoring reads your actual roster — skills, credential status, travel radius, overtime exposure, schedule conflicts, client preferences and pickup history — and orders the caregivers most likely to say yes.
- Expired or missing credentials block matching automatically
- Overlap and overtime conflicts filtered before an offer goes out
- Client-specific preferences and exclusions respected
Offers go out until someone accepts
Ranked caregivers receive the offer by push, SMS or call in waves. The first accept locks the visit, withdraws the rest and notifies the client's family contacts if you have that turned on.
- Offer, accept, decline and expiry all recorded
- Escalation waves so your top match gets first refusal
- Family announcements optional and templated
The visit is verified, not assumed
The caregiver checks in with EVV — GPS, telephony or app — completes care-plan tasks and medication events, writes the visit note and checks out. Exceptions queue for the scheduler instead of surfacing at payroll.
- Check-in/check-out with location and device evidence
- Task and medication completion captured at the point of care
- State-format EVV exports for Sandata, HHAeXchange and others
Payroll, billing and the survey binder close themselves
Verified time flows into payroll batches and claims. Every PHI read and write lands in the audit log, and your HIPAA evidence pack is one download away when the state or corporate asks.
- Time entries reconcile before payroll runs
- 837P claims and 835 remittance reconciliation built in
- Audit exports and HIPAA readiness evidence packs on demand
Want to see it against your own roster?
Onboarding provisions your office workspace, roles and starter data in one pass.