Privacy Policy

Angel Ops is the internal scheduling, EVV and compliance platform used by Visiting Angels franchise offices. This Privacy Policy explains how we collect, use, safeguard and disclose information through our website, our marketing pages and the platform itself — including protected health information (PHI) about home-care clients and workforce records for caregivers. By visiting our site or signing in to the platform, you agree to the practices described here.

Information you provide. When you request a demo, contact us, or create an account, we collect your name, work email, phone number, franchise office details and any message you send us. Office staff accounts store name, work email and sign-in activity.

Platform data. The platform stores client care plans, visit records, addresses and verified visit times, and caregiver skills, credentials, pay rates and time entries. Phone numbers, email addresses and home addresses are masked in the interface and revealed only on request, with each reveal recorded in the audit trail.

Usage data. We collect basic analytics about visits to our marketing site — pages viewed, referring source, device type and approximate region — to improve the site and measure performance. We do not use PHI for advertising and we never sell personal information.

PHI is used only for treatment coordination, scheduling and coverage, payroll and billing operations, and quality and compliance oversight within the franchise office that holds the client relationship. Contact details you submit through forms are used to respond to your request and, with your consent, to send product updates. You can unsubscribe from marketing email at any time using the link in every message.

Every record belongs to a single franchise workspace and is invisible to other offices. Inside an office, caregivers see only their own assigned visits, the clients on those visits, their own credentials and their own time entries. Schedulers and owners see the full office; corporate administrators see performance roll-ups, not individual client records.

Every view of and change to a client record is written to an append-only audit trail that records the person, the record, the action and the time. Nobody — including the office owner — can edit or delete an audit entry. Opening a client file outside your caseload requires an explicit confirmation and is flagged in the trail.

Data is encrypted in transit (TLS) and at rest (AES-256), access requires an individual account, sessions end automatically after 15 minutes of inactivity, and records are retained under the office's retention policy and marked removed rather than erased so the audit trail remains complete.

Our marketing site uses a minimal set of first-party cookies and privacy-respecting analytics to understand traffic and content performance. We do not use advertising cookies, cross-site tracking pixels or third-party advertising identifiers. Essential cookies keep you signed in and remember your gate session; you can clear them at any time in your browser settings.

We send product updates and demo follow-ups only to people who request them. Every marketing email includes a one-click unsubscribe link, and we honor opt-outs promptly. The platform's operational notifications — visit offers, credential reminders and shift alerts — are transactional and are sent as part of the service.

Platform records are kept for the retention period set by the franchise office and applicable law, and are marked removed rather than erased so the audit trail stays complete. Website analytics are retained in aggregate for no longer than necessary to understand site performance.

The platform and website are intended for franchise offices, their staff and caregivers, and the adult family contacts of clients. We do not knowingly collect information from children under 16, and client care is provided to adults or with a guardian's authorization.

You may request a copy of your records, request corrections, request an accounting of disclosures, and file a complaint without retaliation. Clients may exercise these rights through their local Visiting Angels office's privacy officer; staff and website visitors may contact us using the details below.

Angel Ops operates as a business associate of each licensed franchise office. A signed business associate agreement governing permitted uses, safeguards, subcontractors and breach notification is executed before a workspace is provisioned. Request a copy from your corporate licensing contact.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The "Last updated" date above reflects the most recent revision, and material changes will be posted on this page.

To access, correct or request deletion of personal information, or to file a complaint, contact the privacy officer at the franchise office holding the record, or email privacy@angelcareconnect.com. Requests are answered within 30 days and the request itself is logged.